Acceptable Use Policy
Last updated
1. Introduction
This Acceptable Use Policy ("Policy") establishes the rules governing the responsible, lawful, and ethical use of Excluvia’s platform, services, mobile and web applications, and related digital products (collectively, the “Services”).
This Policy applies to all users globally, subject to applicable local, national, and international laws. Where jurisdictional regulations impose additional requirements, Excluvia reserves the right to modify this Policy to ensure full legal compliance in the relevant regions.
This Policy is a legally binding part of Excluvia’s Terms of Use and must be read alongside our Privacy Policy, Copyright Policy, Community Guidelines, and Refund & Cancellation Policy.
By accessing or using our Services, you agree to comply with this Policy and all applicable laws and regulations. If you do not agree, you must immediately discontinue use of our Services, as continued use constitutes acceptance of this Policy and all related policies.
2. Scope & Application
This Policy applies to:
a. All Users: This includes content creators, subscribers, and visitors using Excluvia’s Services.
b. All Content & Contributions: Any uploads, comments, messages, posts, reviews, or interactive elements provided by users (“Contributions”).
c. All Activities on the Platform: Any actions taken by users while interacting with Excluvia’s features, payment systems, messaging tools, and community spaces.
To protect the integrity of Excluvia’s platform, we employ security measures including data encryption, fraud detection, automated moderation, and multi-factor authentication (MFA) where applicable. Users are strictly prohibited from attempting to circumvent, disable, or interfere with these protections.
Violations of this Policy may result in content removal, account suspension, permanent banning, forfeiture of earnings and/or legal action where applicable.
3. Prohibited Content & Activities
Users must not engage in any of the following prohibited activities while using Excluvia’s Services:
3.1. Use the Services in a manner inconsistent with any applicable laws or regulations, or intellectual property rights.
3.2. Use the Services to engage in fraudulent, deceptive, or misleading activities.
3.3. Decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services, except as expressly permitted by applicable law.
3.4. Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
3.5. Make any unauthorized use of the Services, including collecting usernames and/or email addresses of other users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.
3.6. Circumvent, disable, or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Services and/or the Content contained therein.
3.7. Engage in unauthorized framing of or linking to the Services.
3.8. Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
3.9. Make improper use of our Services, including our support services or submit false reports of abuse or misconduct.
3.10. Engage in any automated use of the Services, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
3.11. Interfere with, disrupt, or create an undue burden on the Services or the networks or the Services connected.
3.12. Attempt to impersonate another user or person or use the username of another user.
3.13. Use any information obtained from the Services in order to harass, abuse, or harm another person.
3.14. Use the Services as part of any effort to compete with us.
3.15. Engage in spamming, phishing, or unsolicited commercial activities.
3.16. Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services.
3.17. Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you.
3.18. Delete the copyright or other proprietary rights notice from any Content.
3.19. Copy or adapt the Services’ software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
3.20. Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Services or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Services.
3.21. Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, web bugs, cookies, or other similar devices (sometimes referred to as “spyware” or “passive collection mechanisms” or “pcms”).
3.22. Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Services, or using or launching any unauthorized script or other software.
3.23. Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.
3.24. Post, share, or distribute misinformation, false news, or misleading content that could cause harm to individuals or the public.
3.25. Promote or encourage self-harm, suicide, or participation in dangerous challenges that may cause physical harm.
3.26. Exploit vulnerable groups, including engaging in financial scams targeting the elderly, minors, or individuals with disabilities.
3.27. Sell, trade, or distribute access credentials, user accounts, or subscription-based content without authorization.
3.28. Engage in deceptive marketing practices, including misleading UI/UX designs, false advertising, or other tactics that trick users into unintended actions.
3.29. Promote or incite violence, real-world harm, extremist ideologies, or radicalization.
If you subscribe to our Services, you understand, acknowledge, and agree that you may not, except if expressly permitted:
3.30. Reconstruct or attempt to discover any source code or algorithms of the Services, or any portion thereof, by any means whatsoever.
3.31. Provide, or otherwise make available, the Services to any third party.
3.32. Intercept any data not intended for you.
3.33. Damage, reveal, or alter any other user’s data, or any other hardware, software, or information relating to another person or entity.
3.34. Engage in any use, including modification, copying, redistribution, publication, display, performance, or retransmission, of any portions of any Services, other than as expressly permitted by this Policy, without our prior written consent.
4. Contributions and Content
4.1. In this Policy, the term “Contribution” means:
a. any data, information, software, text, code, music, scripts, sound, graphics, photos, videos, tags, messages, interactive features, or other materials that you post, share, upload, submit, or otherwise provide in any manner on or through the Services; and/or
b. any other materials or data you provide to the Company or use with the Services.
4.2. Some areas of the Services may allow users to upload, transmit, or post Contributions. We may but are under no obligation to review or moderate the Contributions made on or via the Services, and we expressly exclude our liability for any loss or damage resulting from any of our users’ breach of this Policy. Please report any Contribution that you believe breaches this Policy; however, we will determine, in our sole discretion, whether a Contribution is indeed in breach of this Policy.
You warrant that:
4.3. you are the creator and owner of or have the necessary licenses, rights, consents, releases, and permissions to use and to authorize us, the Services, and other users of the Services to use your Contributions in any manner contemplated by the Services and this Policy;
4.4. all your Contributions comply with applicable laws and are original and true (if they represent your opinion or facts);
4.5. the creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party; and
4.6. you have the verifiable consent, release, and/or permission of each and every identifiable individual person in your Contributions to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your Contributions in any manner contemplated by the Services and this Policy.
You also agree that you will not post, transmit, or upload any (or any part of a) Contribution that:
4.7. is in breach of applicable laws, regulations, court order, contractual obligation, this Policy, our Legal Terms, a legal duty, or that promotes or facilitates fraud or illegal activities;
4.8. is defamatory, obscene, offensive, hateful, insulting, intimidating, bullying, abusive, or threatening to any person or group;
4.9. is false, inaccurate, or misleading;
4.10. includes child sexual abuse material, or violates any applicable law concerning child pornography or is otherwise intended to protect minors;
4.11. contains any material that solicits personal information from anyone under the age of 18 or exploits people under the age of 18 in a sexual or violent manner;
4.12. promotes violence, advocates the violent overthrow of any government, or incites, encourages, or threatens physical harm against another;
4.13. is obscene, lewd, lascivious, filthy, violent, harassing, libelous, slanderous, contains sexually explicit material, or is otherwise objectionable (as determined by us);
4.14. is discriminatory based on race, sex, religion, nationality, disability, sexual orientation, or age;
4.15. bullies, intimidates, humiliates, or insults any person;
4.16. promotes, facilitates, or assists anyone in promoting and facilitating acts of terrorism;
4.17. infringes, or assists anyone in infringing, a third party’s intellectual property rights or publicity or privacy rights;
4.18. is deceitful, misrepresents your identity or affiliation with any person and/or misleads anyone as to your relationship with us or implies that the Contribution was made by someone else than you;
4.19. contains unsolicited or unauthorized advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation that has been “paid for,” whether with monetary compensation or in kind; or
4.20. misrepresents your identity or who the Contribution is from.
You may not use our Services to offer, present, promote, sell, give away or otherwise make available to others any good or service involving:
4.21. items that promote, encourage, facilitate, or instruct others how to engage in illegal activity;
4.22. stolen goods, products or services identified by government agencies to be highly likely to be fraudulent; and
4.23. any transaction or activity that requires pre-approval without having obtained said approval.
5. REVIEWS AND RATINGS
When your Contribution is a review or rating you also agree that:
5.1. you have firsthand experience with the goods or services being reviewed;
5.2. your Contribution is true to your experience;
5.3. you are not affiliated with competitors if posting negative reviews (or linked in any way to, e.g., by being the owner or seller/manufacturer of, a product or service if posting positive reviews);
5.4. you cannot make or offer any conclusions as to the legality of conduct;
5.5. you cannot post any false or misleading statements; and
5.6. you do not and will not organize a campaign encouraging others to post reviews, whether positive or negative.
6. Monitoring And Enforcement
6.1. Monitoring, Enforcement & Penalties
The Company reserves the right, but is not obligated, to monitor user activity, Content, and communications on or via any of our Services to ensure compliance with this Policy. Private communications will not be accessed unless required by law.
The Company may take the following actions in response to policy violations by any user:
6.2. Violation Tiers:
a. First Offense: Warning + Content Removal.
b. Second Offense: Temporary suspension (7–30 days).
c. Third Offense: Permanent ban + possible legal action.
Severe violations (e.g., child exploitation, terrorism, financial fraud) will result in immediate, irreversible bans.
6.3. Reporting Violations:
Users can report violations by:
a. Emailing: support@excluvia.com
b. Using Excluvia’s in-platform reporting tools.
False or malicious reporting may result in penalties.
6.4. Appeals Process
Users may appeal penalties by submitting a request to:
a. Email: appeals@excluvia.com
Appeals are reviewed within 10 business days. All appeal decisions are final.
6.5. Compliance with Legal Requests
The Company may cooperate with law enforcement, regulatory authorities, or court orders requiring disclosure of user activity or content related to legal investigations.
7. Complaints and Removal of Legitimate Content
If you consider that some Content or Contribution have been mistakenly removed or blocked from the Services, please refer to the contact details at the bottom of this Policy and we will promptly review our decision to remove such Content or Contribution. The Content or Contribution may stay “down” whilst we conduct the review process.
8. Disclaimer
We are under no obligation to monitor users’ activities, and we disclaim any responsibility for any user’s misuse of the Services. We have no responsibility for any user or other Content or Contribution created, maintained, stored, transmitted, or accessible on or through the Services, and are not obligated to monitor or exercise any editorial control over such material. If we become aware that any such Content or Contribution violates this Policy, we may, in addition to removing such Content or Contribution and blocking your account, report such breach to the police or the appropriate regulatory authority. Unless otherwise stated in this Policy, we disclaim any obligation to any person who has not entered into an agreement with the Company for the use of the Services. We expressly exclude our liability for any loss or damage resulting from any of our users’ breach of this Policy.
9. Updates and Modifications to this Policy
The Company reserves the right to update, modify, or revise this Policy at any time to reflect changes in legal requirements, business operations, or platform functionality. Any updates to this policy will be effective upon posting on the platform or as otherwise communicated to users.
Where required by law, we will notify users of significant changes. Continued use of the Services after any modifications constitutes acceptance of the revised Policy.
10. Contact
If you have any questions, concerns, or reports regarding this Acceptable Use Policy, you may contact us through:
Support Email: support@excluvia.com