Community Guidelines
Last updated
1. Introduction
Excluvia is a content-sharing and community-driven platform that enables creators to monetize their video, multimedia, and interactive content while allowing subscribers to engage with and support their favorite creators. To maintain a safe, respectful, and legally compliant environment, all users, including creators, subscribers, and visitors, must adhere to these Community Guidelines (“Guidelines”).
These Guidelines establish the rules of conduct, acceptable content standards, and consequences for violations, ensuring that Excluvia remains a trusted, safe, and fair platform for all users.
By using Excluvia, you agree to comply with these Guidelines, as well as all Excluvia policies. Failure to comply may result in content removal, account suspension, permanent banning, or legal action in cases of serious violations.
2. Global Compliance & Platform Responsibilities
Excluvia operates in a global regulatory environment and is committed to upholding international legal standards governing online content, data protection, consumer rights, and digital platform safety. Users must comply with applicable laws, including but not limited to:
a. Nigeria Data Protection Act (NDPA) 2023
b. General Data Protection Regulation (GDPR) (EU/UK) 2016/679
c. UK Online Safety Act 2023
d. United States Communications Decency Act (CDA 230)
e. Digital Millennium Copyright Act (DMCA)
f. United Nations Guidelines for Consumer Protection (UNGCP)
g. Other relevant global and regional regulations governing online platforms
Excluvia reserves the right to update its compliance policies as required by regulatory authorities and to cooperate with law enforcement agencies where necessary.
3. Safety, Security & User Protection
Ensuring user safety is a core priority at Excluvia. All users must engage with the platform responsibly and respect the rights of others. The following conduct is strictly prohibited:
3.1. Harassment, Hate Speech & Bullying
Users are prohibited from engaging in any form of harassment, including but not limited to:
a. Direct or indirect threats of harm, including physical violence or incitement to violence.
b. Hate speech or discriminatory language targeting individuals or groups based on race, ethnicity, nationality, religion, gender identity, sexual orientation, disability, or other protected characteristics.
c. Persistent harassment, intimidation, or cyberbullying, including targeted attacks against creators or users.
d. The use of slurs, derogatory terms, or offensive language intended to demean or dehumanize others.
Violators may face immediate suspension or permanent banning from the platform.
3.2. Child Exploitation & Abuse Prevention
Excluvia strictly prohibits any form of child exploitation, grooming, or the dissemination of child sexual abuse material (CSAM). Users may not:
a. Post, share, or request any content featuring minors in sexualized or exploitative contexts.
b. Engage in any grooming behaviors, solicitation of minors, or predatory conduct.
c. Attempt to circumvent platform safety measures to interact inappropriately with underage users.
Any violation of this policy will result in immediate account termination and reporting to law enforcement authorities.
3.3. Privacy Violations & Doxxing
Users must respect the privacy of others and are prohibited from:
a. Sharing, exposing, or publishing another user's personal or identifying information (such as addresses, phone numbers, financial information, or private messages) without explicit consent.
b. Engaging in doxxing (deliberate exposure of private information) to harass, intimidate, or endanger another person.
c. Recording and distributing private conversations or content without permission from all parties involved.
Violations of privacy rules may lead to legal action and permanent removal from the platform.
4. Content Policy & Intellectual Property Rights
Creators and subscribers must comply with Excluvia’s content policies to ensure that shared material meets legal, ethical, and quality standards.
4.1. Prohibited Content Categories
Excluvia strictly prohibits the following types of content:
a. Illegal content that promotes or facilitates criminal activities, including fraud, identity theft, and human trafficking.
b. Terrorist propaganda, extremist content, or material that incites violence.
c. Graphic violence, mutilation, or depictions of severe physical harm.
d. Sexually explicit or pornographic material involving minors, non-consensual content, or exploitation.
e. Revenge porn or non-consensual intimate imagery.
f. Copyrighted material uploaded without permission from the rights holder.
Excluvia reserves the right to immediately remove any content that violates these policies.
5. Monetization, Payment Integrity & Fraud Prevention
5.1. Subscription Payments & Platform Fees
a. All payments must be processed through Excluvia’s official payment system (via PayStack for NGN or Stripe for USD, GBP, and EUR).
b. Creators are prohibited from requesting direct payments outside of Excluvia (e.g., via PayPal, cryptocurrency, or third-party payment platforms).
c. Subscription payments are non-refundable, except in cases outlined in the Refund & Cancellation Policy.
Failure to comply may result in payout suspensions, financial penalties, or account termination.
6. ENFORCEMENT, PENALTIES & APPEALS
6.1. Violation Tiers
First Offense: Warning issued and content removal.
Second Offense: Temporary suspension (7–30 days).
Third Offense: Permanent ban and potential legal action.
Serious violations, including child exploitation, financial fraud, and extreme hate speech, will result in immediate, irreversible bans.
6.2. Appeals Process
Users who believe they have been wrongfully penalized may submit an appeal to appeals@excluvia.com with:
a. Account details and notice of violation received.
b. Justification for the appeal, including any supporting evidence.
c. A formal commitment to complying with Excluvia’s policies moving forward.
Appeals are reviewed within 10 business days and all decisions are final.
7. Reporting Violations
To report a violation:
Email: support@excluvia.com
Use the in-platform reporting tool on offending content.
All reports are reviewed within 5 business days, and misuse of the reporting system may result in penalties.
8. Modifications To These Guidelines
Excluvia reserves the right to update these Guidelines at any time. Users will be notified of major updates, and continued use of the platform constitutes acceptance of the revised rules.
For further inquiries, contact us at:
Email: support@excluvia.com